Our Promise to You: Privacy Policy & Text Message Terms
Effective Date: July 1, 2025
Thanks for riding with Queen City Carts — where great service, peace of mind, and treating folks right is just how we do business. Whether you’re browsing for your next cart, getting your ride serviced, or chatting with us by phone or text, we respect your privacy and want to be clear about how we handle your information. This Privacy Policy applies to anything we collect through our website (like queencitycarts.com), and any related services, sales, or communication — including good ol’ text messages. We’ve put it in plain English so it’s easy to understand.
What’s Inside
1. What Info We Collect
When you reach out to us, ask about a cart, or schedule service, we may collect your name, phone number, email, address, and details about what you’re looking for or the cart you already own. We also collect general website data like what pages you visit and your device info. We don’t collect anything we don’t need, and we sure don’t sell it.
2. How We Use It
We use your info to:
– Answer your questions
– Set up appointments, deliveries, or service
– Send important updates (like pickup times or service status)
– Improve our website and customer service
– Occasionally send you deals or updates — if you’re into that
3. Who Sees Your Info
Your info stays with us. We may share it with trusted partners who help us process payments, schedule deliveries, or manage communications — but only when needed to serve you. We’ll never sell your info to other companies. That’s just not how we roll.
4. Cookies & Tracking
Yep, like most websites, we use cookies and similar tools to help our site run better and understand how folks use it. You can turn cookies off in your browser settings if you’d rather not share that data.
5. Google Maps (Yep, we use it)
Our site uses Google Maps APIs — for example, when helping you locate us or schedule deliveries. Google might collect some data as part of that. Read their policy here: https://policies.google.com/privacy
6. Links to Other Sites
Sometimes we link to other websites or services. We can’t vouch for their privacy practices, so check their policies if you’re concerned.
7. How Long We Keep Stuff
We keep your info only as long as we need to — for orders, service, or legal reasons. After that, we delete or anonymize it.
8. Keeping Your Info Safe
We use secure tools and common sense to keep your info protected — kind of like putting a security system on a really nice cart. But as with anything online, nothing is 100% guaranteed. Still, we do our best to keep your info safe.
9. Kids Under 18
We don’t knowingly collect info from kids under 18. If you’re a parent and think your child gave us info, contact us and we’ll take care of it.
10. Your Rights
Want to see what info we have? Need something updated or deleted? Just email cruise@queencitycarts.com. You can also opt out of marketing emails anytime by clicking ‘unsubscribe.’
11. Don’t Track? Here’s Our Stance
Some browsers offer a Do Not Track feature. We don’t respond to it right now, but if that changes, we’ll update this page.
12. For Our California Neighbors
California residents have special rights under the CCPA. You can request details on what we’ve collected, shared, or stored. Just email cruise@queencitycarts.com and we’ll handle it.
13. Policy Updates
We’ll update this policy from time to time. When we do, we’ll post the new version right here with a fresh date.
14. How to Reach Us
📧 Email: cruise@queencitycarts.com
📍 Website: www.queencitycarts.com
📞 Call us: 704-302-1200
15. Text Message Terms (SMS)
By giving us your mobile number — whether online, by phone, or in person — you agree to get text messages from Queen City Carts.
These may include:
– Info about your cart or order
– Delivery or service updates
– Replies to questions you’ve asked
– Appointment reminders
Here’s the fine print:
– Message frequency varies
– Message and data rates may apply
– You can opt out anytime by texting STOP
– Need help? Text HELP or visit queencitycarts.com
**We don’t share your SMS consent with anyone else. Period.**
Last Updated: July 1, 2025
Thanks again for trusting Queen City Carts. We don’t take it lightly. If you ever have questions about how we use your info — or anything else — just give us a call or shoot us a message. We’re here to help, and we’ll always treat you right. Happy cruising! 🚗💨 – The Queen City Carts Team